Yasmin Beganovic, Fixed Operations Director, Ciocca Dealerships

Kyle Mountsier: 0:00This is In the Dirt with ASOTU.Paul Daly: 0:05

All right, so here we are with the as you are the fixed ops director. Yes, sir the 40 store and growing Ciocca group. i People know why we're here tonight. What I'd love to talk to you about is what your role is looking like, as a group expands and acquires you're trying to keep all the cats herded in the same direction. Can you talk a little bit about what it's been like?

Yasmin Beganovic: 0:26

Absolutely. First of all, thank you for having me. I appreciate it. You know, it's, it's definitely been a challenge, for sure. But we have a great team of people, you know, it starts with Mr. Ciocca. First, and it trickles down through all of us, we have a great process in place, we really care about our people. And we put the people first I should say that, and we go from there. So as we grow as we continue to grow, you know, truth be told, all these new stores coming on board, they really seem to adapt to our culture. You know, it's nerve wracking at first, especially with technicians and so forth. Or, you know, our background also speaks for itself. We as far as taking care of our P track record. Yeah. And our processes, you know, so it's definitely nerve wracking. But, you know, we're having one of our best years ever, especially on the customer pay performance side, and I really couldn't be happier. I know, it's kind of weird to say with, with how the world is right now. I

Paul Daly: 1:16

mean, that's, that's, that's kind of the dichotomy of what's happening, right? Yeah. Like, I feel like anyone who does something tangible, right, fixing a car, repairing a house renovating a house, plump, those sides of any business seem to be doing really well, because there's a high demand for people touching and fixing,

Yasmin Beganovic: 1:34

correct, correct. And you know, what, like, you see this bash, we're here at tonight, you know, a quick little story before we used to just do like an advisor spiff every month, and we all sat down and we're like, what can we do to get everybody included? So here you have this, and it's regional. It's for every single region, its technicians, its BDC agents, its advisors, its parts counter men and women. It's the porters up and coming porters that, you know, when I have a career path, and we just want to give back, because really, it's an appreciation. It's a thank you, and we have, you know, rewards and things like that. But we're just we're so happy for our people.

Paul Daly: 2:06

So they're going to be BDC reps here. Porter's Yes. Right. So you really are wrapping your arms around the entire department. Right. So moving into 2023? What is your focus and trajectory for fixed ops? In general, I know there's probably more stores and things like that. So where do you see the areas of opportunity within fixed ops departments?

Yasmin Beganovic: 2:25

You know, great question. The thing that we're most dialing in is, we're very thankful for this year, because we've gotten bulletproof on the customer pay side, as the world is coming back, you're gonna see more inventory, you're gonna see more warranty. Yep. Our main goal is not to slip up on the customer side, meaning we're not going to drop our appointments. We're not going to eat things that we're going to continue to use car

Paul Daly: 2:49

department fires back up the new cars, the PDI start again, like gravy comes back.

Yasmin Beganovic: 2:54

We're feeding the machine. We're not we made it very clear this year that we're gonna get good at the at the appointment setting. Yep. So we're paid, and we're not falling back, you know, and shout out to our human resource team and our recruitment team. Because without them, you know, obviously, again, we talked about us working together as a team. But yeah, we do a great job with all of our hire new hires, and, and the protocol for that is really improved and just helps us at the end of the day, so we're not looking to go backwards. You're just looking forward.

Paul Daly: 3:23

Well, I think that's a great place to end. Yes. Thanks for being a light in the industry pre showing people how you can do it and care about people and win big time.

Yasmin Beganovic: 3:31

Appreciate. Thank you for having me.

Kyle Mountsier: 3:32

Thank you for listening to In the Dirt with ASOTU. We love the automotive industry and the people who make it run day in and day out. We would love to connect with you more through our daily dose of fun, a free email that you can sign up for at asotu.com That's a s o t u.com. We put our heart and soul into it every day. Thanks again for listening. Join us next time for more Conversations In the Dirt with ASOTU

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