Don't Miss The Signals: How Unresolved Complaints Turn Into Compliance Nightmares

Customer complaints may seem like minor inconveniences, but when left unresolved, they can quickly snowball into major compliance issues that threaten the stability of your dealership. In this webinar, we’ll uncover the critical signals that dealerships often overlook—and how ignoring them can lead to costly audits, fines, and regulatory scrutiny.

Join Paul and Kyle from ASOTU, along with Shannon Robertson of the Association of Finance & Insurance Professionals and Stephen Fucile of DealerResolve on Wednesday, September 25 at 2PM to learn more.

As regulatory bodies like the FTC and state attorney generals increase their enforcement activity, it’s more important than ever to understand how unresolved complaints put your dealership at risk. With the current regulatory landscape focusing heavily on transparency, fairness, and customer treatment, even a single unresolved issue can draw unwanted attention and lead to extensive investigations. We’ll break down the latest trends in enforcement and show you how to navigate this complex environment to keep your dealership compliant and protected.

You’ll learn:

1. The Ripple Effect of Complaints: Explore how unresolved customer grievances escalate into legal and compliance issues, triggering audits from federal and state agencies.
2. Proactive Complaint Management: Understand the importance of tracking, managing, and resolving customer complaints before they become major liabilities.
3. Avoiding Regulatory Attention: Discover how complaints often serve as the entry point for regulators, and how addressing them can protect your dealership from enforcement actions.
4. Best Practices for Complaint Resolution: We’ll share strategies to improve customer communication, transparency, and documentation that not only resolve issues but prevent them from turning into nightmares.

‍