Our friend Michael Wood’s team has been making a big impact by focusing on making clients feel genuinely valued, not just as customers but as people. They’ve been doing some social media sleuthing to better understand their clients, making interactions more personal and effortless.
Recently, they surprised Michael on his 41st birthday with a custom painting of his beloved mini dachshunds, a gesture that brought him to tears. This story highlights the importance of going beyond the business, building lasting relationships, and showing clients they truly matter.
Check out the full story here (read time: 1 min 12 sec).