This week’s All Thing Used Cars expertly tackled the complicated topic of accountability. It’s a popular buzzword nowadays among companies, but what does it really mean? Here’s what we learned:
🤷♂️Many stores lack a clear accountability process. And a lack of accountability results in poor dealership experiences for both employees and customers, which can lead to high turnover, impatient leaders, and costs dealers immensely in reputation and profit.
🔑As a leader, you have to let people know where they are and create a clear path to where they want to go. Outline specific KPIs (key performance indicators) so that employees do not have to guess if they are doing a good job; they know.
🗣️Regular communication. Frequent check-ins, check-ups, and one-on-one meetings will help staff understand how they are performing and stay on track.
🧑💻Follow the data. It’s easy sometimes to focus on the positive, but the data doesn’t lie. Track progress in a way that is easy for you and staff to understand.
💪Focus on behaviors that are necessary to change the metrics. Create actionable solutions for your staff to help them improve.