Accountability 101

In the dealership world (and most industries tbh), accountability isn’t an option, it's a requirement. And, it’s the only way to keep your whole team winning. Here are some of the basics:

🤷‍♂️ Eliminate the Guesswork:

• Clearly define responsibilities like job roles, service protocols, sales goals, and daily expectations.
• Clarity eradicates confusion and empowers staff to act confidently.

🌱 Cultivate a Collaborative Culture:


• All team members (especially managers) should embrace collaboration. 

• Encourage everyone to contribute ideas equally and act on that feedback.
• Be open to change and ready to adapt strategies based on collective insights.


🎯 Targets Guide Aim:

• Set goals using the SMART model — Specific, Measurable, Achievable, Relevant, Time-Bound.
• Break down large objectives into smaller actionable steps and then hold all responsible parties accountable.
• Share objectives and directives with the entire team so that everyone understands the role they play and can participate in the feeling of accomplishment when the larger task at hand is accomplished.

Hydrate Marketing

💗 From Micromanager to Caring Roamer (ain’t anagrams fun?):

• Once roles and expectations are clearly established, managers should give their teams the space they need to get the job done in a way that works best for them. Be available without being overbearing.
• Keep an eye on the bigger picture and evaluate the status and quality of the deliverables, not necessarily the process it takes others to get there.

🙌 Energize with Appreciation:

• Regularly acknowledge and praise individual and team achievements. Shouting out even the smallest of wins will show your team that you care more about their feats than their fumbles.
• Actionable recognition like rewards and benefits energizes employees and will drive them to repeat or even surpass expectations.

💬 Open Dialogue:

• Encourage staff to voice actionable suggestions. Hold regular feedback sessions and then create measurable plans to leverage and test that input.
• Actionable communication bridges gaps, ensuring dealership-wide actions align with goals.

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